Jammu: The Jammu and Kashmir government has announced the establishment of the ‘Chief Minister’s Public Services and Outreach Office’ within the Chief Minister’s Secretariat to strengthen grievance redressal mechanisms across the Union Territory.
The initiative as per the government aims to streamline public grievances and improve accessibility to government services.
According to an order, Additional Deputy Commissioners (ADCs) in each district have been designated as Raabita Nodal Officers, serving as single points of contact for grievance redressal coordination.
As per the order, the Administrative departments must promptly acknowledge offline grievances and share progress updates with the Raabita Office. The grievances forwarded through the JK Samadhan/Raabita Portal must not be marked as resolved until fully addressed by the concerned authorities.
The citizens should not be directed to approach subordinate offices independently; instead, departments must internally refer grievances for resolution, the order reads, adding that clear guidelines on grievance redressal processes must be provided to ensure better public understanding.
“District-Level Grievance Redressal Camps and public awareness initiatives will be conducted under the Deputy Commissioners’ supervision, with active involvement from the Raabita Office,” the order reads.
