NoC for water extraction, consent for fresh connection just click away: Govt

Jal Shakti deptt issues SoPs for implementation of online services

SRINAGAR: The Jal Shakti Department is mandated to provide three services in Jammu and Kashmir in online mode following which no offline submission or processing of application will be entertained.
The services include obtaining water connection (domestic), obtaining water connection (commercial), and NOC for Water Extraction from CGWA/Relevant Authority.
“In order to ensure successful compliance of Business and Citizens Reform Action Points (BCRAP) circulated by Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce & Industry, Government of India, the Jal Shakti Department, GoJK is also implementing action plan through Minimising Regulatory Compliance Burden (MRCB) for Ease of Doing Business (EoDB) with G2B interface and Ease of Living (EOL) with G2C interface in J&K”, reads the order issued by ShaleenKabra, Principal Secretary to Government, Jal Shakti Department.
Consequent to this, the following instructions are hereby issued for effective implementation of the above said online services which will aim to streamline existing regulatory structures and create an Investor/Citizen—friendly environment across the UT of Jammu & Kashmir, it reads.
As per the order, the application, document submission, and registration fee for the abovementioned services have been made online through the departmental website https://www.jkphedwaterbilling.com/ as well as the J&K Single Window system i.e., https://singlewindow.jk.gov.in/.
Service-wise information on Forms, Applicable Fees (conditions, if any), a Comprehensive list of all documents, Inspection Procedure, Standard Operating Procedure (SOP) and User's guide shall be made available on Public Domain under Information Wizard of J&K Single Window System.
The concerned official will verify documents and raise objections/queries if any within 07 days from the date of application. Industrial/investor query received on the https://singlewindow.jk.gov.in shall be addressed/ resolved within 07 working days by the concerned authority. In case of any observation, the initial response must be initiated within 07 days.
If pertaining to any policy matter(s), the same must be redressed within 15 days from the date of the query. For deviation in providing of public service within the specified time limit, punitive measures will be taken against the concerned official as per the provisions laid down under J&K Public Services Guarantee Act, 2011 and J&K Public Service Guarantee Rules, 2011.
Auto Escalation shall take place to the next level of approving authority up to the HOD level if deviated from the timelines mandated for the service under PSGA or relevant Act.
The delivery of service has been provisioned in such a way that the applicant receives stage-wise notification through SMS E-mail or both. The applicant would receive stage-wise notification and would finally download the licenses/certificates from the respective login on https://www.jkphedwaterbilling.com/ or https://singlewindow.jk.gov.in.
Live online MIS dashboard shall be implemented for all e-services under BRAP applied through https://singlewindow.jk.gov.in as per recommended format for better transparency and successful compliance.
The inspection report shall be uploaded on the Single Window/Department portal by the concerned authority within 48 hrs of the date of inspection. The consumers shall be notified about the change in tariff plan ahead of the billing cycle and the Water bills can also be paid online through the Android-based departmental mobile application developed for such purpose (https://play.google.com/store/apps/details?id=consumerapp.bsmart.bcits.jk). Helpline number Jammu-18001807045 and Kashmir-18001807027 is notified by the department for facilitation and redressal of any query.