J&K leaps forward in digital governance, achieves 97% paperless office adoption

SRINAGAR: With over 480 government offices in Jammu and Kashmir adopting paperless approach, the file disposal rate of files in the Union Territory has now gone up to 97%.
Whereas from 60 the e-services has touched to 1100 online services in the Jammu and Kashmir.
A senior government official at The News Now said, “The Information Technology Department of the Government of Union Territory of Jammu and Kashmir has achieved significant milestones in the realm of digital transformation, e-governance, and technology integration over the last four years”.
The Union Territory led the way in implementing e-office solutions, with over 480 government offices adopting this paperless approach. With a remarkable file disposal rate of 97%, this initiative has significantly enhanced the overall efficiency of government operations, he said.
Adding that he said, “With the implementation of e-Office in the UT of Jammu and Kashmir the 150-year-old tradition of Darbar Move was ended resulting 400 crores saving annually to the public exchequer”.
Post 2019 J&K governance has seen a complete makeover towards digital governance. From 60 the e services has touched to 1100 online services. Jammu & Kashmir is the 1st among the UTs and States in number of services provided by online mode. Citizens can access a plethora of government services, including applying for certificates, licenses, and permits, registering grievances, and accessing various welfare schemes seamlessly through their mobile devices, he said.
Prior to 2019 only around 60 services were offered online. Post 2019 with introduction of e-Unified Integrated Accessible Transparent (e-unnat) dynamic portal 1100 online services, integrated with various platforms, which facilitates timely communication with citizens, enhancing transparency and efficiency. Jammu and Kashmir is first in the country to integrate with Meri Pechaan (National Single Sign On). With the development of e-unnat portal, 1100 services have been developed, integrated and are available in online mode.
Till date more than 53 lakh applications have been processed. Under e-unnat portal, as all the services have been integrated with e-payment, e-mail, SMS, RAS, UMANG, Digilocker etc, timely alert, regarding progress of application being processed, are being sent by means of SMS and emails, besides eliciting the response and feedback of citizens regarding the ease of availing, uses and quality of services by means of Rapid Assessment System. Portal has also been integrated with multi lingual chatbot.
Jammu and Kashmir was the first to integrate essential documents like MGNREGA Job cards and utility bills with Digilocker, enhancing document sharing and verification. 76 Government services are integrated with Digilocker as on date.
The Toll-Free Number- 14471, which aims to provide e-services at the doorstep of the common public by paying a minimal fee prescribed by the Govt. Digi Dost – a collaborative initiative of Information Technology Department and Community Service Centre (CSC) is a revolutionary step by which people can get the services delivered at their doorstep by calling on this toll free number.
As of now, more than 485 e-services are integrated with RAS, and more than 75 lakh citizens have provided feedback, with over 86% reporting satisfaction.