Committed to make admin setup more accountable, responsive: LG

Jammu: Asking district administrations to ensure early disposal of grievances and to build a competitive governance model at local level, the Lieutenant Governor of Jammu and Kashmir Manoj Sinha said that government is committed to make administrative setup more accountable and responsive in Union Territory towards the needs and concerns of the common man.
“Administrative machinery in J&K has been made more responsive and efficient in meeting the needs of the masses. Number of grievances registered on JKIGRAMS and the overwhelming percentage of redressal is a sign of responsive administration ,”LG said while interacting with citizens during the "LG’s Mulaqaat- Live Public Grievance Hearing" and settled certain public issues, at the Civil Secretariat.
He addressed the grievances filed on Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JKIGRAMS) and directed the Senior officers and DCs to ensure time-bound delivery of key public services including health, education & social welfare.
The Lt Governor directed the District Administration to ensure early disposal of grievances, non-discretionary approach towards decision-making and to build a competitive governance model at local level.
Districts must adopt collaborative approaches across levels of governance for both grievance redressal and public service delivery, he added.
He impressed upon the Deputy Commissioners to monitor and improve performance of departments and enhance collaboration among different stakeholders for better citizen-centric governance.
The Lt Governor emphasized on making effective use of technological interventions in ensuring quality grievance disposal and promptness in public service delivery.
“e-Governance and rapid technological advancement has helped with new and innovative grievance redressal mechanism and service delivery monitoring tools for the benefits of welfare measures to seamlessly reach the last man in the queue,” Lt Governor said.
He also reiterated the Government’s commitment to empowering the citizens and making the administrative setup more accountable and responsive towards the needs and concerns of the common man.
“Active participation of all sections of society in socio-economic development and commitment towards the people's well-being is top priority of the administration,” he added.
Taking appraisal of the grievance regarding non-sanctioning of relief to the family in death case of
a Labour card holder identified as late Neelam Rani from Kathua, the Lt Governor directed the concerned officer to resolve the issue at the earliest.
Dr. Arun Kumar Mehta, Chief Secretary, R K Goyal, ACS, Home Department, Administrative Secretaries, Divisional Commissioners, DCs, SSPs, HoDs, and other senior officers were present during the interaction, in person and through virtual mode.

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