IT Department opens ‘ chat box' for tax payers

Aimed at improving the tax payer services in the country, the Income Tax Department has launched an online chat service for taxpayers to enable them get their queries regarding direct tax issues resolved. "A team of experts from the department and independent tax practitioners will answer the general queries of a taxpayer,” a senior Income Tax Department official said here on Wednesday.

A window has been hosted on the main page of the department's website -- www.incometaxindia.gov.in/ -- with a prominent icon stating 'Live Chat Online- ask your query'. However, the chat box also sounds a a precautionary note saying the replies were based on the opinion of the expert and in no manner it should be interpreted as the clarification by the Income-tax Department on any matter. Last year, the I-T Department had set up a new dedicated directorate within its establishment to monitor and resolve grievances of tax payers.