Airtel to waive rental charges of select users

TNN Bureau. Updated: 10/16/2019 9:52:02 AM

Bharti Airtel said it has resumed postpaid mobile services in Kashmir Valley and will waive postpaid plan rental charges during the service suspension phase for its 'Airtel Thanks' customers.
'Airtel Thanks' is an exclusive rewards programme by the telecom operator based on the monthly spends.
The government kept to its promise of mobile phones working in Valley by Monday noon, but the joy was short-lived. Thousands of subscribers found their services disconnected by telecom companies due to non-payment of bills for the period of the suspension of services.
"As per the guidelines of the authorities, Airtel has resumed postpaid mobile services in Jammu & Kashmir. As a special gesture, the company is waiving off postpaid plan rental charges for the service suspension phase for Airtel Thanks customers," Airtel said in a statement.
Eligible customers will be duly notified, it added.
"Airtel remains fully committed to Jammu & Kashmir and will continue to invest in the state to bring world-class telecom and digital services to its customers," the company said.
Till late Monday evening and from early Tuesday, serpentine queues formed outside the offices of telecom companies as subscribers rushed to clear their outstanding bills.
It is a cumbersome process with online payments not an option because of internet services being blocked in Kashmir, many subscribers complained.



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